Member Services Associate - Bilingual (English & Korean)

Crown Administrators is a rapidly growing administration, management, and marketing company that offers support to non-profit trade associations. Crown has a high ethical standard and, at the same time, has a high bar for talent. This allows us to provide superior services for our representatives, clients and their members.

The Member Services Team is looking for qualified persons that can adapt with our growing organization while consistently delivering a welcoming experience for our members. The Member Services Representative must be able to speak Korean and English; and be comfortable with taking inbound and making outbound calls. The Member Services Representative must be willing to learn, maintain a positive attitude and be a team player.

GENERAL JOB DESCRIPTION
Member Services Representative will take inbound and make outbound calls regarding specified requests, common questions and pursue one call resolution on the members behalf.

MAJOR DUTIES AND RESPONSIBILITIES
• Answer incoming calls from customers and follow-up outbound calls as necessary.
• Resolve general member issues by phone or email.
• Identify and escalate issues to proper leadership.
• Recognize and document trends or problems and alert management when needed.
• Provide information and service to Members.
• Is teachable and willing to learn.
• Capable of providing the greatest customer service experience possible.
• Is educated, certified and able to pursue resolution with Korean speaking callers.

SKILLS REQUIRED

• Critical thinking and problem-solving skills
• Self-motivated, goal-oriented individual
• Excellent written, verbal, and interpersonal communication skills
• Work independently and in a team environment
• Strong computer skills and working knowledge of Microsoft Outlook

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
• High School/GED
• Customer service experience
• Healthcare experience preferred
• Associates or higher degree preferred

Technical Knowledge:
• Microsoft Office Suite including Excel, Email and Internet
• Call center phone software and/or operating systems
• Salesforce knowledge preferable

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.